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Privacy Policy
Effective Date: June 1, 2026
AiZenty Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of information processed through our website, software platform, and related WhatsApp Business Cloud API integration services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when customers access or use our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on your use of our Services, we may collect the following categories of information:
1.1 Account and Business Information
We may collect names, business names, email addresses, phone numbers, account identifiers, business details, login-related information, and other information provided during registration, onboarding, or support requests.
1.2 Technical and Usage Information
We may collect IP addresses, browser information, device details, operating systems, access logs, diagnostic information, usage statistics, and information about how the Services are accessed and used.
1.3 Customer Communications and Messaging Data
Where necessary to provide platform functionality, customers may process or transmit WhatsApp messages, contact details, message templates, delivery statuses, customer records, attachments, and other information through our platform or connected services.
Customers are responsible for ensuring that they have a lawful basis, appropriate permissions, and any required consent to collect, upload, transmit, or process such information.
1.4 Billing and Transaction Information
We may collect subscription details, transaction references, billing records, payment status, and related financial information. Payment card or banking details may be handled directly by third-party payment processors.
1.5 Cookies and Similar Technologies
We may use cookies and similar technologies to maintain sessions, improve functionality, remember preferences, protect accounts, and understand website usage.
2. How We Use Information
We may use collected information for the following purposes:
- To create, manage, and maintain customer accounts.
- To facilitate Meta/WhatsApp Business platform onboarding and technical integration.
- To provide account-related assistance, troubleshooting, and customer support.
- To operate, maintain, secure, and improve our Services.
- To manage subscriptions, payments, invoices, and billing disputes.
- To detect fraud, unauthorized access, abuse, security threats, and violations of our policies.
- To communicate service updates, security notices, operational announcements, and relevant marketing communications where permitted by law.
- To comply with applicable laws, lawful government requests, court orders, and regulatory requirements.
- To protect our legal rights, business interests, personnel, customers, reputation, and property.
3. Our Role as a Service Provider and Meta Tech Provider
AiZenty Solutions operates as a technology service provider and facilitates applicable Meta/WhatsApp onboarding and technical integration processes.
Our role is primarily limited to providing platform functionality, technical integration, account-related assistance, and services expressly agreed with the customer.
We do not operate, own, or control our customers' independent businesses, customer relationships, marketing decisions, products, services, or commercial activities. We are not a party to transactions, agreements, or disputes between our customers and their end users.
Our technical assistance does not mean that we control, supervise, approve, or endorse every activity performed through a customer account.
Our designation or participation as a Meta Tech Provider does not make us Meta Platforms, Inc., WhatsApp LLC, or their legal representative, nor does it establish a partnership, joint venture, or agency relationship beyond any expressly applicable official arrangement.
4. Customer Responsibility for Personal Data
Customers remain responsible for the personal information they collect from their own users, contacts, clients, and recipients.
Customers must ensure that their collection and use of personal data, contact lists, messages, and other information comply with applicable privacy laws, messaging requirements, and platform policies.
AiZenty Solutions does not independently determine the purposes of every customer's messaging campaign or business operation. Where we process information on a customer's behalf, our responsibilities will depend on the applicable law and the relevant contractual arrangements.
Customers must not upload or process information unlawfully or use our Services to violate another person's privacy or legal rights.
5. Data Sharing and Disclosure
We do not sell personal information as a commercial product. However, we may disclose or make information available in the following circumstances:
5.1 Service Providers
To hosting providers, payment processors, infrastructure providers, technical support providers, and other vendors where necessary to operate and maintain our Services.
5.2 Meta and WhatsApp
To Meta, WhatsApp, and relevant platform systems where necessary for onboarding, authentication, integration, messaging functionality, troubleshooting, or compliance with applicable platform requirements.
5.3 Government, Law Enforcement, and Security Agencies
We may disclose relevant information to a competent government authority, court, regulator, law enforcement agency, or security agency where required or permitted by applicable law, a valid legal process, or a legitimate and lawful request.
Such disclosure may also be made when reasonably necessary and legally permitted to investigate suspected fraud, illegal activity, cybersecurity incidents, threats to safety, or misuse of our Services, or to protect our legal rights and business interests.
Where legally permitted, we may cooperate with appropriate authorities and preserve relevant records for investigations or legal proceedings.
5.4 Protection of Rights and Reputation
We may use or disclose relevant information, where lawful and appropriate, to investigate policy violations, enforce our contractual rights, respond to claims, prevent misuse, and protect the security, integrity, and legitimate reputation of AiZenty Solutions.
5.5 Business Transfers
Information may be transferred as part of a merger, restructuring, acquisition, or sale of relevant business assets, subject to applicable legal requirements.
6. Account Monitoring, Restriction, and Suspension
We may review relevant account activity, technical logs, usage patterns, and reports where reasonably necessary to maintain security, investigate abuse, enforce our policies, or comply with legal obligations.
Where justified, we may restrict features, suspend access, disable integrations, preserve relevant records, or terminate an account in accordance with our Terms and Conditions and applicable law.
Where legally permitted, we may take these actions without advance notice when immediate action is reasonably necessary to prevent harm, protect the platform, address a security incident, or comply with a lawful direction.
7. Third-Party Platforms and Services
Our Services may depend on or integrate with third-party platforms, including Meta and WhatsApp, as well as hosting, payment, analytics, and other technology providers.
Those providers may independently process information under their own privacy policies, contractual terms, and applicable laws. We do not control the independent operations, availability, security decisions, or data practices of third-party services.
Customers are responsible for reviewing applicable third-party terms and policies before using connected services.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, software platform, internet transmission, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security or uninterrupted protection against every possible cyberattack, technical failure, or unauthorized third-party action.
Customers must maintain secure passwords, protect account credentials, restrict access to authorized personnel, and promptly report suspected account compromise.
9. Data Retention and Deletion
We retain information for as long as reasonably necessary for service delivery, account administration, security, dispute resolution, legal compliance, and legitimate business purposes.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable retention requirements, backup cycles, legal holds, and technical limitations.
Customers should maintain their own appropriate backups of business records and communications. Any deletion or account-termination request will be handled in accordance with applicable law and our operational capabilities.
10. International Data Processing
Some service providers or integrated platforms may process information in countries other than the customer's country of residence.
Where applicable, we take reasonable steps to ensure that such processing is conducted under appropriate contractual, technical, or legal safeguards.
11. Your Rights and Requests
Depending on applicable law, individuals may have rights to request access to, correction of, deletion of, or information about the processing of their personal data.
Requests may be submitted to our contact email. We may require reasonable identity verification and may decline or limit requests where permitted by law, including where retention is necessary for legal compliance, security, fraud prevention, or dispute resolution.
If information relates to an end user's interactions with one of our customers, we may direct the request to that customer where the customer is responsible for the relevant data processing.
12. Children's Privacy
Our Services are intended for businesses and individuals legally capable of entering into applicable service agreements. We do not knowingly seek to collect children's personal information in violation of applicable law.
Customers must not use our Services to unlawfully collect, process, or distribute children's information.
13. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our Services, technology, operational practices, or legal requirements.
The revised version will be published on our website with an updated effective date. Where required by law, we will provide additional notice or obtain consent.
14. Contact Us
For privacy-related questions, requests, or concerns, please contact:
Company: AiZenty Solutions
Email: support@aizenty.com
Website: AiZenty.com
By using our Services, you acknowledge that you have had the opportunity to review this Privacy Policy. Nothing in this Policy excludes or limits any obligation or right that cannot lawfully be excluded or limited.