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Terms and Conditions
Effective Date: October 11, 2026
These Terms and Conditions (“Terms”) govern access to and use of the website, software platform, subscription services, and WhatsApp Business Cloud API integration services provided by AiZenty Solutions (“Company,” “we,” “our,” or “us”).
By registering for an account, purchasing a subscription, accessing, or using our Services, you (“Customer,” “you,” or “your”) agree to these Terms. If you do not agree, you must not access or use the Services.
1. Nature and Scope of Our Services
AiZenty Solutions provides technology services, software functionality, and applicable onboarding and integration assistance relating to Meta/WhatsApp Business platform services.
Our role is generally limited to:
- Providing access to our software platform and its available features.
- Facilitating applicable Meta/WhatsApp onboarding and technical integration.
- Providing reasonable account-related technical assistance.
- Managing our own subscriptions, billing, and platform operations.
Unless expressly agreed in writing, we do not act as the Customer's marketing agency, business partner, legal adviser, payment guarantor, data owner, or representative in dealings with the Customer's clients.
We do not control or assume responsibility for the Customer's independent business operations, products, services, offers, communications, or dealings with third parties.
2. Eligibility and Account Registration
You must be at least 18 years old, or otherwise legally authorized to enter into a binding agreement under applicable law, to use our Services.
You agree to provide accurate, complete, and current registration and business information. You must promptly update any material changes to that information.
We may request reasonable information or documentation necessary for onboarding, account verification, security, fraud prevention, or compliance with applicable requirements.
We reserve the right to refuse or discontinue onboarding where verification requirements cannot be met or where proceeding would create a legal, security, or platform-compliance concern.
3. Customer Account Responsibilities
You are solely responsible for:
- Maintaining the confidentiality and security of your login credentials.
- Controlling access to your account and authorizing your employees, agents, or representatives.
- Activities performed through your account, including activities performed by users you authorize.
- Reviewing account activity and promptly reporting suspected unauthorized access.
- Ensuring that the information supplied during onboarding is accurate and lawful.
- Maintaining appropriate records and backups of your own business data.
To the extent permitted by applicable law, AiZenty Solutions is not responsible for losses resulting from compromised credentials, unauthorized account access, misuse by your personnel, or activities outside our reasonable control.
If you suspect unauthorized access, you must notify us promptly so that appropriate account-protection measures can be considered.
4. Lawful Use and Prohibited Activities
You must use our Services only for lawful purposes and in accordance with these Terms, applicable laws, and the policies of relevant third-party platforms.
You must not use, or permit another person to use, our Services for:
- Fraud, scams, phishing, impersonation, or deceptive practices.
- Spam, unlawful unsolicited messaging, or communications that violate applicable consent requirements.
- Harassment, threats, discrimination, exploitation, or other unlawful conduct.
- Distribution of unlawful content or infringement of intellectual property or privacy rights.
- Unauthorized access, hacking, malware distribution, or attempts to disrupt our systems or third-party infrastructure.
- Circumventing Meta/WhatsApp restrictions, enforcement mechanisms, or platform policies.
- Any activity that violates applicable law or exposes the Company, its service providers, or other users to material legal or security risks.
You are responsible for ensuring that your message content, contact lists, templates, campaigns, offers, and business practices are lawful and appropriately authorized.
5. Customer Responsibility for Accounts and Activities
The Customer retains responsibility for the business purposes, content, recipients, and activities associated with its account.
AiZenty Solutions provides technology and related account services; it does not independently approve or guarantee the legality of each customer message, campaign, transaction, offer, or interaction.
To the maximum extent permitted by applicable law, the Company shall not be liable for the Customer's independent acts or omissions, unlawful use of the Services, misleading communications, breach of third-party rights, or conduct by the Customer's employees, agents, or end users.
Nothing in this clause excludes liability that cannot lawfully be excluded, including liability arising from the Company's own conduct where applicable law prohibits such exclusion.
6. Meta, WhatsApp, and Third-Party Services
Our Services may depend on Meta, WhatsApp, telecommunications providers, hosting providers, payment processors, and other third-party systems.
The Customer acknowledges that:
- Meta and WhatsApp operate under their own terms, policies, eligibility criteria, and enforcement procedures.
- Onboarding approval, account verification, message delivery, feature availability, and continued access may depend on third-party decisions.
- Third-party providers may change their requirements, pricing, technical systems, or availability.
- We cannot guarantee that Meta or WhatsApp will approve, maintain, restore, or reinstate any account or business integration.
Our role in onboarding or technical support does not give us authority to override third-party decisions or guarantee a particular outcome.
The Customer must independently comply with all applicable Meta/WhatsApp terms, messaging policies, business requirements, and legal obligations.
7. Account Restrictions, Suspension, and Termination
Meta, WhatsApp, or another relevant third-party provider may restrict, suspend, disable, or terminate an account or feature under its own policies and procedures.
AiZenty Solutions does not control those independent decisions and cannot guarantee account recovery, reinstatement, uninterrupted access, or compensation from the third-party provider.
To the extent permitted by law, we shall not be responsible for third-party account restrictions, bans, suspensions, delivery failures, or service interruptions that are outside our reasonable control.
We may also restrict, suspend, or terminate access to our own Services where reasonably necessary because of suspected illegal activity, security threats, policy violations, non-payment, misuse, legal requirements, or risks to the Company or other users.
Where appropriate and legally permitted, we may request clarification, supporting documentation, or corrective action before deciding whether to restore access.
8. Pricing, Subscriptions, and Payments
Our pricing plans are based on the features, functionality, service level, and subscription arrangements specified on our pricing page or order confirmation.
Unless expressly stated otherwise, our subscription charges are for access to and maintenance of our platform and related services. Third-party charges, Meta/WhatsApp fees, messaging charges, taxes, and payment-processing fees may apply separately where disclosed or applicable.
The Customer is responsible for reviewing the selected plan, billing period, applicable charges, and any usage-related costs before purchasing.
We may revise our pricing or subscription features. Material changes affecting existing paid subscriptions will be communicated in advance where required by applicable law or the relevant agreement.
Non-payment may result in restricted functionality, suspension, or termination, subject to applicable legal requirements.
9. Refunds and Cancellations
Refund eligibility, cancellation procedures, and any applicable conditions will be determined by the published refund policy, the applicable subscription agreement, and mandatory consumer or other applicable laws.
Unless otherwise required by law or expressly agreed in writing, fees for services already provided, subscription periods already used, onboarding work completed, or resources already consumed are not automatically refundable merely because a Customer's business results were unsatisfactory or a third-party platform restricted the Customer's account.
Customers should contact support to raise billing errors or eligible refund requests.
Nothing in this section excludes a refund or remedy that the Company is legally required to provide.
10. Data Protection and Customer Content
The Customer is responsible for the legality, accuracy, and authorization of information, contact lists, messages, files, and other content submitted or processed through its account.
The Customer must obtain all permissions, notices, and consents required by applicable law before collecting or transmitting personal information or sending communications to recipients.
The Customer must not submit unlawful content or information that it is not authorized to disclose.
Our processing of information is governed by our Privacy Policy and any applicable written data-processing agreement. Where we process personal information on the Customer's behalf, the parties' respective responsibilities will be determined by applicable law and the relevant contractual arrangements.
11. Data Disclosure and Legal Cooperation
AiZenty Solutions may preserve, use, or disclose relevant account information, technical logs, records, and other available data where required or permitted by applicable law, a valid court order, or a lawful request from a competent government, regulatory, law enforcement, or security authority.
Where lawful, we may also disclose relevant information when reasonably necessary to investigate suspected unlawful activity, prevent fraud, address security incidents, enforce these Terms, defend legal claims, or protect the Company's legitimate rights and interests.
We will handle such requests in accordance with applicable legal requirements. Where legally prohibited or restricted, we may not be able to notify the affected Customer before or after disclosure.
12. Intellectual Property
The platform, software, branding, design, documentation, and other materials owned or licensed by AiZenty Solutions remain the property of their respective rights holders.
Subject to these Terms and payment of applicable fees, we grant the Customer a limited, non-exclusive, non-transferable, and revocable right to use the Services for their intended purpose during the applicable subscription period.
The Customer must not copy, resell, reverse engineer, distribute, modify, or commercially exploit our proprietary materials except where expressly authorized in writing or permitted by mandatory law.
Meta, WhatsApp, and other third-party names, logos, and trademarks belong to their respective owners. No ownership or endorsement is implied by their use in connection with our Services.
13. Service Availability and Technical Limitations
We aim to maintain reliable Services but do not guarantee uninterrupted, error-free, or continuous availability.
Access may be affected by maintenance, upgrades, internet connectivity, hosting issues, cybersecurity incidents, force majeure events, third-party outages, changes in APIs, or circumstances beyond our reasonable control.
We may update, modify, replace, or discontinue features where reasonably necessary for technical, operational, security, legal, or business reasons, subject to applicable contractual and legal requirements.
14. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.
We do not warrant that the Services will meet every Customer requirement, produce specific business results, ensure message delivery, prevent all security incidents, or guarantee approval or continued operation of any third-party account.
Any specific service commitments expressly agreed in writing will remain subject to their stated terms.
15. Limitation of Liability
To the maximum extent permitted by applicable law, AiZenty Solutions shall not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profits, revenue, business opportunities, goodwill, anticipated savings, or data, arising from the use of or inability to use the Services.
Subject to mandatory legal rights and liabilities that cannot lawfully be limited, we shall not be responsible for losses arising from:
- Customer misuse, unlawful conduct, or breach of these Terms.
- Incorrect information or unauthorized instructions provided by the Customer.
- Independent decisions, actions, outages, or enforcement measures of Meta, WhatsApp, or other third-party providers.
- Internet, telecommunications, hosting, or infrastructure failures outside our reasonable control.
- Unauthorized access resulting from the Customer's failure to maintain appropriate account security.
- The Customer's dealings, communications, products, services, or disputes with its own clients.
Where a limitation or exclusion of liability is not enforceable under applicable law, it shall apply only to the extent legally permitted.
Nothing in these Terms excludes liability for fraud, wilful misconduct, or other matters for which exclusion is prohibited by applicable law.
16. Customer Indemnification
To the extent permitted by applicable law, the Customer agrees to indemnify and hold harmless AiZenty Solutions and its personnel from third-party claims, losses, liabilities, and reasonable legal expenses arising from the Customer's unlawful activities, unauthorized data processing, infringement of third-party rights, violation of applicable platform policies, or material breach of these Terms.
This obligation does not extend to the extent that a claim results from conduct for which the Company is legally responsible and which cannot lawfully be excluded or transferred to the Customer.
The Company will handle any applicable claim in a reasonable manner and may request the Customer's cooperation in its defense.
17. Suspension and Termination by the Company
We may suspend or terminate a Customer's access if the Customer materially breaches these Terms, fails to pay applicable fees, engages in suspected unlawful or abusive activity, creates a material security risk, or causes a legal or platform-compliance concern.
Where appropriate and legally permitted, we may provide notice and an opportunity to remedy the issue. Immediate restriction may be necessary where required to protect users, systems, the Company, or the public, or to comply with a lawful direction.
Upon termination, the Customer's right to access the affected Services ends, subject to any surviving rights or obligations, applicable data-retention requirements, and mandatory legal protections.
18. Force Majeure
The Company shall not be liable for a delay or failure to perform to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government action, regulatory changes, widespread internet failures, power outages, cyberattacks, third-party platform outages, or other comparable events.
This provision does not remove obligations that applicable law requires the Company to perform despite such circumstances.
19. Changes to These Terms
We may update these Terms to reflect changes in our Services, business operations, pricing arrangements, platform requirements, or applicable law.
Updated Terms will be published on our website with a revised effective date. Where required, we will provide advance notice or obtain consent.
Continued use of the Services after an update takes effect may constitute acceptance where permitted by applicable law. If you do not agree to a material change, you should discontinue use of the affected Services and contact us regarding any applicable subscription rights.
20. Governing Law and Disputes
These Terms shall be interpreted in accordance with the applicable laws of Pakistan, to the extent legally appropriate.
Any dispute shall be addressed first through good-faith communication between the parties. If it cannot be resolved amicably, it may be submitted to a court or other competent forum having jurisdiction under applicable law.
Nothing in this clause deprives a party of any mandatory legal right or jurisdictional protection that cannot lawfully be waived.
21. Severability and Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue to apply to the extent legally permitted.
These Terms, together with our Privacy Policy and any applicable written subscription or service agreement, constitute the terms governing the relevant Services, subject to any express written agreement that validly modifies them.
Failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision.
22. Contact Information
For questions regarding these Terms, account support, or service-related concerns, please contact:
Company: AiZenty Solutions
Email: support@aizenty.com
Website: AiZenty.com
By accessing or using our Services, you acknowledge that you have read and understood these Terms and agree to be bound by them to the extent permitted by applicable law.